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I’ve purchased major electronics from such smaller vendors without issue. These seems likely an unusual situation. I think there is major disconnect between buyer and seller on expectations on the terms of sale and insurance on the used TV.

I wish we could hear the retailer’s perspective on grossly under-insuring the shipment; why the $57.30 insurance value for when shipping something worth $4000+? Even on B-Stock Items, I’d expect a retailer, especially one that’s been doing this for decades, to be prepared to deal with the...