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The barcode that you received just would have been scanned by the UPS driver who would have picked up the item. They have label printers available to them that would then print out the label that they would paste on the box; essentially what the person at the UPS location did. It can be...

She was probably a new associate who was hired for the holiday season. Starting around Sept., they start to ramp up their hiring so you are exponentially more likely to get an inexperienced person when contacting Amazon Customer Service between then and Christmas. That would explain the...

I've had this happen on quite a few multi-disc Blu-ray cases that use a hinged design. It seems to be a flaw with the design, especially with sets that contain more than a couple of discs. The weight of the discs is too much for the tiny pegs holding the hinge together. It would probably be fine...

As a former Amazon Chat person, I can confirm this. Actually, it's just plain "no pull."

Former Amazonian in Customer Service Leadership checking in. They wouldn't want me saying this, but I no longer work there and don't particularly care any more what they think. They used to have Chat associates in both the US and via their overseas "co-sourcers". In fact, I was on a Chat team...

Gotta find some way to pay for that crazy-expensive Lord of the Rings series to which they've committed.

You might think so, but in a lot of cases, you'd be incorrect. People constantly return things saying that they're broken or defective when they aren't. They may be perfectly fine except for, oh, I don't know, a Blu-ray slip cover with a scuffed corner. Amazon goes through everything that is...

As someone who used to work for the House that Bezos built (though, disclaimer, no longer do and haven't in a couple of years), I can at least provide some answers from personal experience. If the Customer Service Associate tells you that a shipping problem will never happen again, they're...