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They didn't do a system backup before the upgrade? Sounds like they're scraping bottom if those are the best IT people they can find.

Could Arrow be having some issue with manufacturing delays? Seems odd they'd be cancelling pre-orders placed months ago. Should have known well before now that they wouldn't be able to fulfill so many pre-orders. EDIT: Though I see from the scuttlebutt on the web that this is somewhat SOP for...