Roger Grodsky
Stunt Coordinator
- Joined
- Jun 1, 2013
- Messages
- 160
I have been very happy with the quality and selection of Amazon Music and the sound from my two Echo Studio speakers that I have stereo paired. In the last few days, the system has been emitting a loud CLICK/POP sound before every track (always annoying, but particularly annoying during classical pieces). This happens when using Amazon Music or when saying something like, "Alexa, play The Beatles." It does not happen if I unpair the speakers and use only one or when I play Amazon Music through my Alexa-enabled Yamaha receiver. Rebooting my router seems to fix it for around three songs before it starts up again.
Yesterday I spent a long time on the phone with Amazon. With the agent, I
One of the speakers is out of warranty but Amazon sent me a return label to send the other one in for repair or replacement.
Has anyone encountered this problem and solved it?
As I said, I have been very happy with the service until last week, but am now seriously considering switching to another service.
Yesterday I spent a long time on the phone with Amazon. With the agent, I
Unpaired, Reset, and paired both speakers
Checked that the software was up-to-date
One of the speakers is out of warranty but Amazon sent me a return label to send the other one in for repair or replacement.
Has anyone encountered this problem and solved it?
As I said, I have been very happy with the service until last week, but am now seriously considering switching to another service.