OlderCoder
Auditioning
- Joined
- May 24, 2023
- Messages
- 5
- Real Name
- Klueh
Hi all,
I'm new here, but I'm hoping I can find a better answer here than what Amazon gave me.
I have:
Fire TV Stick 4K MAX
Denon S760H configured as 5.1.2
Optoma 1080P 3D Projector
I recently upgraded the AVR from an Onkyo 7.1 system, mostly to be able to enjoy Dolby Atmos, after noticing that Amazon Prime streamed several titles with Dolby Atmos.
I have performed the Firestick Audio/Video Diagnostics, where it indeed 'sees' Dolby Atmos from my Denon. I can execute the kayak test video, and the Optoma displays the video, and the Denon itself shows that it is receiving Dolby Atmos.
But, when I then go to the Firestick Settings > Display and Sounds > Audio > Surround Sound, Dolby Atmos is not a choice. I assumed at this point that the program source would not be a factor.
I then choose to play an Amazon Prime title that indicates Dolby Atmos, such as Tomorrow War. While playing this, I try to use the Firestick hamburger menu to change the audio, and again Dolby Atmos is not a choice.
I assume that since the Diagnostic test video indeed works, that all troubleshooting hints regarding HDMI cables and AVR capabilities are not relevant.
But Amazon replied that 4K video is required, and also suggested several other items that weren't relevant. Since the kayak video worked, this didn't make sense to me, and I asked for clarification, which I haven't received.
I did see some posts on this forum saying that this is indeed the situation, but the information was several years old. I also saw that this may not be the case with other devices (e.g. Roku or AppleTV), and that Dolby Atmos might work on these devices without a 4K display.
Thanks in advance
I'm new here, but I'm hoping I can find a better answer here than what Amazon gave me.
I have:
Fire TV Stick 4K MAX
Denon S760H configured as 5.1.2
Optoma 1080P 3D Projector
I recently upgraded the AVR from an Onkyo 7.1 system, mostly to be able to enjoy Dolby Atmos, after noticing that Amazon Prime streamed several titles with Dolby Atmos.
I have performed the Firestick Audio/Video Diagnostics, where it indeed 'sees' Dolby Atmos from my Denon. I can execute the kayak test video, and the Optoma displays the video, and the Denon itself shows that it is receiving Dolby Atmos.
But, when I then go to the Firestick Settings > Display and Sounds > Audio > Surround Sound, Dolby Atmos is not a choice. I assumed at this point that the program source would not be a factor.
I then choose to play an Amazon Prime title that indicates Dolby Atmos, such as Tomorrow War. While playing this, I try to use the Firestick hamburger menu to change the audio, and again Dolby Atmos is not a choice.
I assume that since the Diagnostic test video indeed works, that all troubleshooting hints regarding HDMI cables and AVR capabilities are not relevant.
But Amazon replied that 4K video is required, and also suggested several other items that weren't relevant. Since the kayak video worked, this didn't make sense to me, and I asked for clarification, which I haven't received.
I did see some posts on this forum saying that this is indeed the situation, but the information was several years old. I also saw that this may not be the case with other devices (e.g. Roku or AppleTV), and that Dolby Atmos might work on these devices without a 4K display.
Thanks in advance