Needing help in attaining replacement discs for Hotel: Complete Series (1 Viewer)

[rmw650]

Hey everyone,

Just bought the Hotel Complete Series DVD set off of Amazon and heard there might be some replacement discs that might be need to be attained for this set but not sure how to go about this process. Any help would be greatly appreciated. Thanks!

 

[John Karras]

This link takes you to VEI's customer service page and you can either email or call them. I also have a couple of bad VEI discs that need replacement so I'll see what happens since there have been very mixed reviews about their customer service in this area
https://www.visualentertainment.tv/pages/contact-us

 

[rmw650]

Lawrence/John, I tried this method and I originally did hear back from them but nothing came about this thereafter as I want to be extra sure I'm getting those discs to effectively have a solid complete series set here without the errors that were described by other patrons that bought this set originally.

Seems like a big pain in the butt to get a hold of these folks through e-mail so I'll also try calling them as well this coming week.

 

[John Karras]

I'll be doing the same since one of my dud discs is Hotel Season 5 Disc 2.

 

[mark27b]

Hey everyone,

Just bought the Hotel Complete Series DVD set off of Amazon and heard there might be some replacement discs that might be need to be attained for this set but not sure how to go about this process. Any help would be greatly appreciated. Thanks!

I have this, which boxset as there was two?

not sure why one says 114 episodes the other 115 episodes. Amazon says
• 114 episodes on 31 discs released October 20, 2015
• 115 episodes on 20 discs released December 9, 2016

 

[rmw650]

I have this, which boxset as there was two?

not sure why one says 114 episodes the other 115 episodes. Amazon says
• 114 episodes on 31 discs released October 20, 2015
• 115 episodes on 20 discs released December 9, 2016

Mark, it was the most recent re-release of this show, not the original DVD release from way before then as i heard there were several discs in the newest release that needed replacing, based on reviewers who bought the set on Amazon and reported said issues with it

 

[rmw650]

https://www.visualentertainment.tv/products/hotel-the-complete-collection-1?variant=31512375305

 

[jcroy]

(On a tangent).

For that matter, the local Costo outlets stopped carrying VEI titles many years ago.

 

[jcroy]

Blah.

My previous post was posted in the wrong thread. It should have been in the Cannon thread

https://www.hometheaterforum.com/co...te-series-defective-disc.365829/#post-4841185

in response to this:

So VEI has ignored you also, that's really uncalled for. VEI might as well just go out of business if they've adopted a policy to ignore customers concerns.

I haven't purchased anything VEI in several years.


The local Wallyworld stopped carrying any VEI titles a few years ago. I wondered why this has been the case for quite awhile.


If VEI has been ignoring defective disc issues and quality control is still horrible, then I have to wonder if Wallyworld was just getting back too many returns of VEI dvd sets and they finally said "enough is enough". (ie. Did Wallyworld cut them off completely? )